FAQs
when will my order arrive?33
you should have received an email with your delivery details and tracking number. if you didn’t, let us know at hello@drinkhiyo.com. typically, orders arrive 3-7 business days after checkout.
can i change or cancel my order?33
unfortunately, once an order is placed, we cannot guarantee any modifications or cancellations. shoot us a note at hello@drinkhiyo.com with “change or cancel my order” in the subject line and a clear description of your sitch, and we’ll do our best to accommodate.
what is your return policy?33
we do not accept returns.
my order arrived damaged or never arrived.33
that’s a bummer! shoot us a note at hello@drinkhiyo.com with “damaged or lost order” in the subject line and any clues you may have that can help us solve this mystery.
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